Customer Service

Shipping Costs

We ship within Canada and USA, including Alaska and Hawaii. We use Canada Post for all our Canadian deliveries. In the United States, delivery is handled by the USPS,

We offer the following shipping methods:

Destination Expedited Shipping
Canada (Ontario, Quebec) $9.95
Canada (Other provinces and territories) $12.95
USA $25.95

Free Shipping within Canada

Canadian customers placing an order of $125 or more before tax can enjoy free standard shipping. A coupon code is not required: free shipping will be automatically offered in the shopping cart.

Delivery Schedules

Please refer to the table below for the maximum estimated delivery time that has been provided by our carriers.

Standard Shipping

Destination Maximum Suggested Delivery Times
Canada: Greater Toronto Area 2-3 business days
Canada: Ontario, Quebec 4-7 business days
Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island 4-12 business days
Canada: Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon 4-12 business days
USA 2-6 business days

Express Shipping

Destination
 Maximum Suggested Delivery Times
Greater Toronto Area 1-2 business days
Canada: Ontario, Quebec 2-4 business days
Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island 2-4 business days
Canada: Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon 2-4 business days

Order Processing Time

Orders placed between Monday and Friday will be processed in one business day, excluding statutory holidays. All Express orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. If placed after 12pm, your order will be processed the following business day.

Payments

We accept Paypal payments. With Paypal, you can pay using using Visa, Mastercard, American Express, and Discover cards. A separate registration with Paypal is not required. You may pay using your existing Paypal account, or checkout as a Guest.

Account Help

Order Confirmation Email

Immediately after you have successfully placed your order with TorontoPlasticSurgery.com, you will receive an e-mail that contains information with the details of your order.

The order confirmation e-mail includes your order number, the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the shipping method.

I forgot my password, how do I log in?

If you have forgotten your password, please click on Lost Your Password? below the sign-in form.

You will be asked for your login email address to reset your password. Password reset link will be sent to your email address.

How can I find the status of my order?

If you checked out as a guest, you will receive order updates by email.

If you checked out using your registered account with us, log into your account. You can find the status of any order under “View Orders”.

Product Returns

We offer complimentary skin care consults at Toronto Plastic Surgery to assist you in choosing the best products for your skin care routine. A skin care consultation offers you the opportunity to discuss the areas of concern and ensure the products you do purchase are well suited for your skin type. Our skin care specialists will be able to offer you the best advice for you unique skin care needs

We are an authorized retailer for all of our skin care lines.

Every so often certain products do not agree with your skin type. Toronto Plastic Surgery will refund or credit the individual product that caused the Allergic Reaction. If you have a reaction, this must be reported within the first 48 hours of use. Toronto Plastic Surgery reserves the right to request a Doctor’s letter and/or photos of the reaction in order to confirm that it was caused by one of our products. If you have any concern regarding any of the ingredients please contact your doctor or us for further information.

We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned with in 7 days of receipt.

We regret that we are unable to refund your shipping charges. You will be responsible for paying your own shipping costs to return an item. If you are shipping an item back to us please use a trackable service and insure any items over $75. We are unable to guarantee receipt of your return.

Items received more that 7 days after the delivery date are not eligible for a refund.

Here are two easy ways to return your items(s):

Returns by Mail

Please send us an email to request Return Merchandise Authorization.

Once we have issued an RMA number, you will receive an email with the confirmation.
Package your return item in the manufacturer”s product box and TPS packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Please include your Order Summary and RMA number.

Mail your return via carrier of your choice. We recommend Canada Post. You will receive an email confirmation when your return is processed.

It can take up to 15 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. If you have any questions about your return, please contact Customer Service.

Returns to the Office

Visit us at 790 Bay Street, Suite 410 in Toronto to return your item(s). Please bring your Order Summary with you.

Returned Purchase Confirmation

When we have received your return and it is ready to be processed, you will be receiving a Return Confirmation e-mail in your inbox. The e-mail contains the details of your return shipment as well as information about your refund. Please note that returns can take up to 15 days after product receipt.

Contact Us

With all other product and customer service inquiries, call our office at (416) 323-6336 or send us a message.